Privacy Policy
Effective Date: 7th August 2026
Last Updated: 7th August 2026
At The French Market Ltd. (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website, create an account, purchase products, contact us, or otherwise interact with our business.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Data Protection Act 2018 (Ireland) and other applicable data protection laws.
1. Who We Are
Business Name: The French Market Ltd
Registered Address:
Unit 9E, Northwest Business Park, Collooney, Co. Sligo F91THW7
Company Registration Number: 385731
VAT Number: IE6405731B
Email: info@thefrenchmarket.ie
Telephone: (071)9820976
If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details above.
2. Information We Collect
Depending on how you use our website, we may collect the following information.
Identity Information
- Name
- Billing address
- Delivery address
- Date of birth (if required for age verification)
- Gift recipient name
Contact Information
- Email address
- Telephone number
Order Information
- Products ordered
- Order history
- Delivery instructions
- Gift messages
- Customer account details
Payment Information
Payments are securely processed by our third-party payment providers.
We do not store your full debit or credit card details.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage
- Cookies and similar technologies
Marketing Information
Where you choose to receive marketing communications, we may collect:
- Marketing preferences
- Newsletter subscriptions
- Responses to promotional emails
3. How We Collect Information
We collect information when you:
- place an order;
- create an account;
- subscribe to our newsletter;
- contact us by email or telephone;
- complete a form on our website;
- leave a review;
- participate in promotions or competitions;
- browse our website using cookies.
4. Why We Use Your Information
We use your personal data for the following purposes.
To Process Orders
Including:
- processing payments;
- arranging delivery;
- sending order confirmations;
- providing customer support.
Legal basis: Performance of a contract.
To Deliver Wine and Gift Hampers
We share delivery details with courier companies to fulfil your order.
Legal basis: Performance of a contract.
Age Verification
Where required by law, we may use personal information to verify that purchasers and recipients of alcoholic products are over 18 years of age.
Legal basis: Compliance with a legal obligation.
Customer Service
To respond to enquiries, complaints or requests.
Legal basis: Legitimate interests or performance of a contract.
Marketing
With your consent, we may send:
- newsletters;
- promotional offers;
- seasonal gift ideas;
- product updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Legal basis: Consent.
Website Improvement
We analyse website usage to improve our services, website functionality and customer experience.
Legal basis: Legitimate interests or consent where cookies require it.
Fraud Prevention
We may process information to detect fraud, protect our business and comply with legal requirements.
Legal basis: Legitimate interests and legal obligations.
5. Gift Recipients
Where you purchase a gift for another person, you are responsible for ensuring you have permission to provide us with the recipient’s name, address and any personal message required to complete the order.
We will use this information solely for fulfilling the gift order unless otherwise required by law.
6. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties including:
- payment service providers;
- courier and delivery companies;
- website hosting providers;
- IT service providers;
- email marketing providers;
- analytics providers;
- accountants and professional advisers;
- regulators, law enforcement or government authorities where legally required.
All third parties are required to process personal data securely and only for authorised purposes.
7. International Transfers
Some service providers may process personal information outside the European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, including:
- European Commission adequacy decisions;
- Standard Contractual Clauses (SCCs);
- other lawful transfer mechanisms permitted under GDPR.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- encrypted website connections (SSL/TLS);
- secure payment processing;
- restricted staff access;
- password-protected systems;
- regular security monitoring.
Although we take reasonable precautions, no online transmission can be guaranteed to be completely secure.
9. Data Retention
We keep personal information only for as long as necessary to:
- fulfil your orders;
- meet legal obligations;
- resolve disputes;
- maintain business records.
Retention periods vary depending on the type of information and applicable legal requirements.
10. Your GDPR Rights
Under GDPR, you may have the right to:
- access your personal information;
- correct inaccurate information;
- request deletion of your data;
- restrict processing;
- object to certain processing;
- receive a copy of your data in a portable format where applicable;
- withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us using the details provided in this Policy.
We may request proof of identity before responding to your request.
11. Marketing Communications
You will only receive marketing communications where:
- you have given your consent; or
- we are otherwise permitted to contact you under applicable law.
You may opt out at any time by:
- clicking the unsubscribe link in our emails;
- contacting us directly.
Opting out of marketing does not affect transactional communications relating to your orders.
12. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function correctly.
Others help us:
- understand website performance;
- improve user experience;
- remember your preferences;
- measure advertising effectiveness where applicable.
For more information, please see our separate Cookie Policy.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content. We encourage you to read their privacy policies before providing personal information.
14. Children’s Privacy
Our website is intended for adults aged 18 years and over.
We do not knowingly collect personal information from children.
If we become aware that we have collected personal data from a child without appropriate legal basis, we will take reasonable steps to delete that information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or technology.
The latest version will always be available on our website, together with the date it became effective.
16. Complaints
If you have concerns about how we process your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with:
Data Protection Commission (Ireland)
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland
Website: www.dataprotection.ie
Telephone: +353 (01) 765 0100
Email: info@dataprotection.ie
17. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
The French Market Ltd.
Address: Unit 9E, Northwest Business Park, Collooney, Co. Sligo, F91THW7
Email: info@thefrenchmarket.ie
Telephone: (071)9820976